Single Braango number for text and voice. All sales reps, service personnel are masked by the same Braango number. Customers connect directly to sales reps and service personnel by texting or calling Braango number.
Auto routing of call to and from your Braango number to representative(s) and customer(s)
Multi way texting between your customer, representative and his supervisor
Click to immediately connect with customer through call
Never miss any lead, new lead gets broadcasted to everyone in the designated group. First to reply owns the conversation throughout the issue/customer lifecycle.
Assign supervisor for each representative or group and he/she will be copied on each conversation between the rep and a customer. Moreover supervisor can interject a conversation, call or text any time.
Create separate Braango number for each mode or campaign and analyze key metrics by logging on to Braango dashboard. Braango also let you record and analyze all the conversations, text and voice.
Integrate Braango with ADF XML, CRM, inventory manager or ticketing system for seamless integration and real time customer updates.
Customers can request product information or picture by sending text to business' Braango number
Win customer trust and loyalty by allow your services to be more localized. Connect leads with local franchise. When customers call or text unified Braango number, Regional Connect automatically broadcast leads to local representatives only.
Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.
"The product works great and setup was a breeze."
Our main salesperson Steve said he has been getting some texts late at night, and I told him he didn't have to answer calls that late, but he said no problem because he said he set the appointment while he was in the movies.
Laszlo Amber, Director of Marketing
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