13 March, 2017

Are CRM Based Text Solutions Good Enough?

IS CRM Based Text Solution Good Enough?   Most CRM solutions come with basic text solution which allows business to send and record messages. They are good, seamless and serve basic texting requirements, however, the bigger question is if they are good enough. Unfortunately, the answer [...]

10 March, 2017

Why And How to Adopt a Multi-Channel Approach?

Why And How to Adopt a Multi-Channel Approach? As customers become more and more interconnected, Multi-Channel engagement is need of the hour. A typical digital customer today owns 3.64 devices (Source: GlobalWebIndex). Today’s empowered customers demand the flexibility to use or switch communication mode while interacting with [...]

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