Braango : Subscription Plans

Unlimited Packages

L0

SMS/MMS/ Voice Bridge
1-100 Lead Engagements
Unlimited Conversation
Unlimited Representatives
1 Braango Numbers
Unlimited Groups
Lead Grabber Mode
Round Robin Mode + Two In Box Option
Reverse Look Up
ADF XML Integration (For Auto Dealerships)
Car information Request via MMS
Call Recording
3 Custom Banner/ Footer
Regional Connect
Receive/Reply SMS/MMS via Email
Lead/Conversation sent via plain Email
API Integration with your lead provider
Single dashboard to manage multiple locations (Add-on)*
Work calendar per rep
Lead Manager
Activity Calendar per rep
Braango Blast Add On*
Customer Segmentation

L1

SMS/MMS/ Voice Bridge
1-200 Lead Engagements
Unlimited Conversation
Unlimited Representatives
2 Braango Numbers
Unlimited Groups
1 Supervisors Seats
Lead Grabber Mode
Round Robin Mode + Two In Box Option
Reverse Look Up
ADF XML Integration (For Auto Dealerships)
Car information Request via MMS
Call Recording
3 Custom Banner/ Footer
Regional Connect
Receive/Reply SMS/MMS via Email
Lead/Conversation sent via plain Email
API Integration with your lead provider
Single dashboard to manage multiple locations (Add-on)*
Work calendar per rep
Lead Manager
Activity Calendar per rep
Braango Blast Add On*
Customer Segmentation

L2

SMS/MMS/ Voice Bridge
1-500 Lead Engagements
Unlimited Conversation
Unlimited Representatives
3 Braango Numbers
Unlimited Groups
2 Supervisors Seats
Lead Grabber Mode
Round Robin Mode + Two In Box Option
Reverse Look Up
ADF XML Integration (For Auto Dealerships)
Car information Request via MMS
Call Recording
3 Custom Banner/ Footer
Regional Connect
Receive/Reply SMS/MMS via Email
Lead/Conversation sent via plain Email
API Integration with your lead provider
Single dashboard to manage multiple locations (Add-on)*
Work calendar per rep
Lead Manager
Activity Calendar per rep
Braango Blast Add On*
Customer Segmentation

P0

SMS/MMS/ Voice Bridge
Unlimited Lead Engagements
Unlimited Conversation
4 Representatives
2 Braango Numbers
Unlimited Groups
1 Supervisors Seats
Round Robin Mode + Two In Box Option
Reverse Look Up
ADF XML Integration (For Auto Dealerships)
Car information Request via MMS
Call Recording
3 Custom Banner/ Footer
Regional Connect
Receive/Reply SMS/MMS via Email
Lead/Conversation sent via plain Email
API Integration with your lead provider
Single dashboard to manage multiple locations (Add-on)*
Work calendar per rep
Lead Manager
Activity Calendar per rep
Braango Blast Add On*
Customer Segmentation

U0

SMS/MMS/ Voice Bridge
Unlimited Lead Engagements
Unlimited Conversation
Unlimited Representatives
3 Braango Numbers
Unlimited Groups
2 Supervisors Seats
Round Robin Mode + Two In Box Option
Reverse Look Up
ADF XML Integration (For Auto Dealerships)
Car information Request via MMS
Call Recording
3 Custom Banner/ Footer
Regional Connect
Receive/Reply SMS/MMS via Email
Lead/Conversation sent via plain Email
API Integration with your lead provider
Single dashboard to manage multiple locations (Add-on)*
Work calendar per rep
Lead Manager
Activity Calendar per rep
Braango Blast Add On*
Customer Segmentation

*Price per rooftop/location

Businesses with over three locations may be eligible for enterprise discounts, please contact us at sales@braango.com to know more.

Following add on available :

Additional Lead Engagement Credits (in unit of 100 Engagements) for L0,L1,L2 plans
Additional Representatives for P0
Additional Supervisor Seats
Additional Braango numbers

All packages are eligible for Braango Blast Addon, unique outbound marketing tool. Braango Blast allows to blast to active inbound leads and allows to upload additional leads (outbound leads) not in Braango System. Blast Addon is available in increments of 100 leads .

SMS/ MMS Bridge

Two-way communication channel between representatives and leads/customers.

Braango Number

Department or location specific single unified number, across text and voice, masking for representatives registered via Braango Dashboard.

Lead Grabber

Lead is broadcast to all reps. The first one to respond owns the lead. All subsequent communications from the lead are routed to the same rep.

Department/ Group

Within each location or sub-account, businesses can create groups e.g. Sales, Service, Toyota sales, Honda sales. Each group can have its own Braango numbers as well as own set of representatives and supervisors. Representatives can be part of multiple groups.

SMS Enabled Phone Per Representative

Representative need to have text and multimedia messages (MMS) enabled phones to receive SMS/ MMS respectively. Smartphones are preferable for MMS.

Reverse Lookup

Braango system will do a reverse lookup of each and every customer call to provide the rep with full details of the prospect.

Call Recording

Braango records each and every call, inbound or outbound and updates CRM with the URL of the recording.

Representatives

Representatives are persons servicing the customer. Each location can have multiple representatives associated with various groups or departments.

Regional Connect

The feature allows representatives to serve certain zip codes. Braango system automatically matches a customer with a representative in his region or locality.

Supervisor

Supervisor is representative with privileges to snoop all the transactions within the group that he/she is supervising.

Dealer Banner

Dealer Banner is a custom banner that Braango puts before the messages that representatives receive from customers.

Dealer Footer

Dealer footer is part of a message that Braango will append to all the messages received by representatives.

Customer Banner

This is the banner that Braango puts in front of all the messages that customers see.

Customer Footer

This is the footer message that customers see, for all the messages they receive. For ex. “Reply STOP to opt out”.

Customer segmentation

Braango has powerful customer segmentation. Create as many segmentation as you like. Associate customer to one or more than one segmentation.Segmentation allows to create outbound campaigns

Voice Bridge

Braango number acts as inbound/outbound voice channel too. Customers calling Braango number are patched to the registered representatives associated with that Braango number.

Active Leads

Braango supports a fixed number of active outbound conversations at a time. Once the quota is reached and a new lead generated via an outbound campaign, Braango will release an old lead based on least recently contacted rule. An old lead that has not been communicating and is least used will be replaced by a new one. Unlimited inbound leads and this doesn’t fall within the monthly limits. Unlimited communication per lead while it is active.

Spam Filter

Braango system will figure out if the voice or text received by the business is from a spammer. If spammer is detected, Braango will reject that lead.

Product Request via SMS

Braango integrates with inventory feed provider and allows customers to download summary of product including 8 pictures of the product by sending information request “info [product number]” to Braango number.

API Integration

Braango has a vast set of APIs for providers to integrate with, for ex. CRM vendors, Lead providers etc.

Work Calendar Per Rep

Braango allows to create flexible work schedules per rep. Only active reps are considered for engaging with clients

Lead Manager

Braango has built in Lead Manager designed to simplify management of leads. Lead manager has built in features such as

Transfer of leads
Communicate with lead from dashboard in real time
Add notes, set reminders, schedule appointment
Lead activity calendar