Don't Risk Losing Leads
Separate Text and Voice
74% of customers are using 3 or more channels to access customer service. (Source: ICMI research). And they expect ability to seamlessly switch from one mode to other.
Slow Response Time
Customers expect email response in 1 hour, when businesses take 15 hours . Most of the delay can be attributed to latency involved in logging on to CRM and manual issue assignment
Customers Hate To Repeat
Every time a customer calls or emails a business, a new representative, without any prior context of knowledge of the issue, ends up handling the issue, leading to customer frustration
Call Wait Time
Customers expect email response in 1 hour, when businesses take 15 hours . Most of the delay can be attributed to latency involved in logging on to CRM and manual lead assignment
Auto routing of call to and from your Braango number to representative(s) and customer(s)
Multi way texting between your customer, representative and his supervisor
Click to immediately connect with customer through call
Lower your time to first response by letting customer calls and mails directly reach cellphones of multiple reps. First to reply get to own the customer for the entire issue cycle for better customer experience
Track and improve KPIs with Braango analytics. Braango let you record and analyze all the conversations, text and voice. All conversations are saved in CRM for later use.
Braango is completely mobile and uses cellular network and basic calling and SMS app on the mobile phone which does not require any download
Record all conversations, text and voice into your CRM system for further analysis
Customers hate getting connected to new rep every time. Braango connects customer, to same representative for the entire issue cycle, across text and voice
Assign supervisor for each rep or group and he/she will be copied on each conversation between the rep and a customer. Moreover supervisor can interject a conversation, call or text any time. Our customers frequently use this feature for real time training.
Integrate Braango with CRM, and Help Desk or ticketing system for seamless integration and real time customer updates.
Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.
"The product works great and setup was a breeze."
Our main salesperson Steve said he has been getting some texts late at night, and I told him he didn't have to answer calls that late, but he said no problem because he said he set the appointment while he was in the movies.
Laszlo Ember, Director of Marketing, New Jersey State Auto Auction