Go Braango

With 10+ years of experience in Auto industry, our team has comprehensively tested Braango with auto dealers and sales lead provider before bringing it to market.

Sell More Inventory With Braango

Braango enables franchises to have one central number for their entire business or have multiple numbers per rooftop. A single Braango number can represent multiple reps within a department or entire dealership or franchise, for inbound, outbound and replies. Braango allows representatives to switch between text, voice or email at any point in their conversation.

Same Braango numbers can be added on Facebook, Twitter, flyers and advertisements, Craigslist, eBay, Autotrader, Cars.com, CarsDirect.com, VDP and Window Stickers; Braango ensure customers reach right sales reps. Further, powerful reporting helps to identify strong performers, how fast they are responding, how many calls and text were responded, how many responses are still pending reply. Track the campaign metrics easily via Braango dashboard.

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Address Key Pain Points With CRM Based Texting Solutions

Leads lost due to maintaining separate text and voice/landline numbers. Over 150 million texts are sent to landline numbers every day.

Lack of real time supervision and interjection from an experience supervisor while a conversation is going bad, leading to lower conversion rates.

Hot leads going waste due to added latency with respect to BDC manager assigning leads manually.

Web/ mobile app required, constantly monitoring desk app is inefficient, and mobile needs data and storage. 80% users delete apps after one use.

Stand Out With The Braango Edge

Unified Engagement Platform

Unify customer engagement across, text or voice, across entire franchise, individual rooftop or department within the rooftop. Single Braango can support multiple representatives behind it. Read More>

Further, Braango system provides the flexibility to switch mode at any point in the conversation.

Supervisor Mode

Supervisor Mode allows managers to real-time monitor and interject all conversations including inbound, outbound and replies, be it text or voice – ensuring that no conversation go bad. Read More>

Supervisor mode significantly enhances the performance of the reps, lowers sour leads and increase leads to appointments conversion. Braango allows supervisors to train their staff immediately after handling the call or to reach out to customers via TEXT.

Lead Grabber Mode

Based on study from leadresponsemanagement.org, the odds of qualifying a lead if called in 5 minutes is 21 times versus when called in 30 minutes. Read More>

Braango automatically broadcast the lead to everyone in sales and assign the lead to the sales rep who respond back to the customer, reducing latency in terms of lead assignment and sales response time.

Enhance Existing CRM Text Solutions

For rooftops that already have CRM based texting solutions, having Braango as front augment the entire process by unifying text and voice engagement, masking multiple representatives, auto lead routing and monitoring. Read More>

Braango allows sales reps to reply to any conversation from anywhere. No need to have BDC staff assign the lead, Braango system does that automagically.

Call Tracking

Track success of marketing campaign and sales performance. Braango allows businesses to track the success of inbound/outbound campaigns across text and voice. Read More>

Braango is full fledged call tracking system. By creating unique Braango number per campaign, per make, per model or any criteria of your choosing, entire campaign can be tracked via CRM as well as Braango dashboard. Be it voice recording or text based touch point, Braango system will track every conversation. Be it inbound, outbound, replies or car downloads.

No App/ Web Based Interface

Braango is completely mobile and uses cellular network and basic calling and SMS app on the mobile phone which does not require any download. Read More>

In addition to ease of use, research from Connect Mogul shows that 90% of text messages are read within 3 minutes, thus there is good chance that sales will check their text message and respond back while the lead is hot.

ADF XML Integration

All inbound and outbound communication between Reps and customer via text and voice recording tracked via ADF XML to your CRM, along with all customer details and history. Read More>

Braango allows businesses to track everything through their preferred CRM. Businesses can register as many CRM email as they wish and can receive messages via REST calls too.

Integrated With Feed Provider

Braango integrates with feed provider via FTP or web-service, so that customer can automatically download Car details by sending a text to Braango number with a specific stock number. Read More>

Braango automatically sends details of the car, along with 8 pictures and 3 additional similar cars from the inventory; plus the sales team is notified immediately via text and email and CRM about the download request.

Regional Connect

Braango system automatically matches a customer to correct local rep, when customers reach central number. Read More>

Businesses can enable proximity locator by having reps specify the radius that they cater to. Braango system will automatically match the customers to correct local rep. This way, neighborhood or region experts, with a better understanding of local inventory and demand, will get to handle the customer.

Custom Templates

Braango allows representatives or managers to save time and standardize communications by using saved footer and banner templates for text conversations. The system allows saving multiple footers and banners templates both for customers and dealers. Read More>

Braango let representatives save custom footers and banner for the outbound and inbound messages. For standardization, supervisors can also save templates for their teams

Dynamic PBX Conference

Buying car is a big decision and most people would like to involve their spouse or family in the conversation and decision-making. At the same time, customers might feel a need to talk to experts within sales. Read More>

Dynamic PBX feature allows both customer and sales to transfer a call or add more attendee to a call in real time. Additionally, at any time in conversation, if customer or sales want to have a private discussion, they can create private room with selected attend.

TCPA Compliant

Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.

Braango For Extraordinary Results: Impact Stories

Market study for various segments in auto sector gave stunning and extraordinary results. Following are results of our outbound lead reach, using Braango’s lead blast campaigns, and inbound lead generation by having dealer advertise Braango number for new car leads and used car campaigns on craigslist.In each case Braango did better than existing modes of sales and lead qualification. All these tests were carried out by Braango along with leading a lead generator company in Auto Industry.

Buy Here Pay Here Leads

66%

Over 66% response to campaign blast, active in market, expressing interest to be contacted by dealer.

Online Ad: New Car Leads

80%

80% response rate across lead generated from online portals for new car leads.

Special & Sub Prime Finance Leads

45%

45% response rate across lead shopping for finance.

Craigslist Used Car Ad: Inbound Leads

90%

90% lead conversion and appointment booking for Craigslist ads. Over 50% shoppers prefer Text vs Voice to connect with dealers.

Features & Benefits

Inbound Sales

More the number of steps involved, further away you are from that potential sale. Add your Braango numbers on social media, flyers and advertisements, Craigslist, EBay, Autotrader, Cars.com, CarsDirect.com and let customer reach your sales personnel directly any time. Braango gives you the flexibility to choose if a call or text should reach a specific department or sales representatives.

The way Braango works, firstly our multichannel approach let the lead decide which mode he/she is comfortable with. After the lead initiate a conversation, several sales personnel will be notified and the first to grab the lead and his supervisor will own and have visibility into the conversation throughout. Further Braango allows multimedia messaging and gives you ability to switch mode of communication as the conversation history will be stored in CRM/ Ticketing system.

Outbound Sales

Braango allows you to reach your broader customer base effectively through text Blast. With Braango, you can import qualified lead contacts using CSV and send bulk messages. Create a campaign message and Braango will automatically decide if your customer has cellphone and can accept text. Braango’s 2 way MMS to MMS bridge allows customers to reply back for to express interest or follow up.

Braango archives all customer conversation through multiple channels, which can be used for further analysis and training purposed. Additionally,with use of different Braango numbers for various customer sets or campaigns, you can track the effectiveness of the same and refine the campaign.

Customer Support

Gone are the days when customers will email and wait for days for a reply. Standard 24 hours response time may RIP. Today, around

With Braango, customers can directly send MMS with pictures or videos to the Braango number and it will directly be routed to appropriate support personnel. In turn the support personnel can research the topic, call or text back the customer. And with more interactions, customer and support personnel will get an opportunity to developer deeper relationships.

CRM Integration

Integrate Braango with your existing CRM system. Braango currently supports ADF XML, Zoho, Pipedrive, Base CRM and Jira integration. For other platforms please connect with Braango team for technical support.

Non Interactive Download

Picture this: Customer sees a car advertisement, and is interested in more information. With Braango, instead of calling the dealership and waiting for picture, customer can send a simple text request and Braango will, in turn, send pictures and videos of the car as MMS. On top of that, we will also send notification to the dealership CRM and respective sales personnel for future follow ups.

Service Notification

Give your customer regular update on their car service – car is ready for pick up; a part unavailability will delay the repair by 2 days; or a product upsell by sending promotion that customer agrees to buy.

Decrease customer anxiety and increase customer retention with Braango. Send them regular update and get instant feedback to customize your service order based on customer preference.