Engage Your Customers With Braango
Connected Customer
Braango is next-generation unified communications and customer engagement platform for businesses, dealerships and franchises. It bridges SMS/MMS and Voice calls to multiple representatives within the business. It is designed for both inbound and outbound sales campaigns, customer service applications and much more.
With built-in features such as multi-location support, multi-department support, CRM integration, Lead Grabber Mode and Lead Assign Mode, businesses will always be connected 24×7 with their customers. Some advanced features such as Supervisor Mode (patent pending) and Regional Connect (patent pending) ensure that correct representative is addressing the needs of the customer with proper supervision in the background.
Features That Matter
The Reasons To Buy Braango
Break Out
Accelerate customer decision making by allowing them to speak to expert, add family/friends and talk to them privatelyFeatures
- Add multiple participants – be it an expert or friends/family of customers
- Allow participants to creat private break out
- Private conversations are not recorded
Unified Voice and Text
Unified number, across voice and text, for entire business and various locations. Both inbound and outbound communicationsFeatures
- Unified voice and text number
- Multi way TEXT communication
- SMS/MMS to SMS/MMS/Email bridge
- All sales reps, service personnel masked by Braango number
Call Tracking
Create a unique Braango number for each channel/campaign to track success and compute ROIFeatures
- Track campaign success
- Directly access results through CRM
- A/B testing
- Refine campaign
Supervisor Mode
Assign supervisor per personnel or group who is copied on all the customer- personnel conversation and can interject any time. *Features
- Don’t let a bad engagement ruin your reputation
- Supervisor can real-time watch and interject a conversation
- Snoop on a customer call
Lead Assignment Modes
Multiple lead assignment modes: Lead Grabber, Round Robin, Two in the box, and moreFeatures
- Round Robin: Rotataional assignment
- Lead Grabber: Lead broadcast to all, first to respond owns the lead
- 2 In Box: Round Robin lead bradcast to 2 reps, first to grab owns the lead
Integration
Integrate Braango with your CRM, inventory manager or ticketing system for seamless experience and real-time customer updates.Features
- Option to integrate with customer CRM
- API integration and web hooks
- Inventory integration
- ADF XML, Zoho, Pipedrive, Base CRM and Jira
Sophisticated Lead Manager
Manage leads from the dashboardFeatures
- Communicate directly from the dashboard with your customers
- Maintain various lead states
- Transfer the lead to any rep or to an entire group
Activity Scheduler
Manage , Schedule and Remind with builtin calendarFeatures
- Acitivy scheduler for each representative
- Create self-reminders with TEXT notifications
- Create appointments for clients with TEXT notifications
Outbound Blast
Create scheduled outbound TEXT campaignsFeatures
- Create outbound campaigns with the click of a button
- Create as many customer segments
- Create as many future outbound campaigns per customer segmentation
Regional Connect
Allow your services to be more localized. Broadcast customer call or text only to the personnel in close proximity to the customer. *Features
- Connect customers with local personnel/ franchise
- Single Braango number nationwide
- Generate unique leads for your franchisees
Information Engine
Customers can request product information or pictures by sending product id or code through text.Features
- Product pictures and similar product suggestions based on AI
- Completely hands-free
- Download requests sent to CRM
TCPA Compliant
Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.Features
- Prior consent
- Opt out option
- Do not call list
*Patent Pending
