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Engage Your Customers With Braango

Connected Customer

Braango is next-generation unified communications and customer engagement platform for businesses, dealerships and franchises. It bridges SMS/MMS and Voice calls to multiple representatives within the business. It is designed for both inbound and outbound sales campaigns, customer service applications and much more.

With built-in features such as multi-location support, multi-department support, CRM integration, Lead Grabber Mode and Lead Assign Mode, businesses will always be connected 24×7 with their customers. Some advanced features such as Supervisor Mode (patent pending) and Regional Connect (patent pending) ensure that correct representative is addressing the needs of the customer with proper supervision in the background.

Features That Matter

The Reasons To Buy Braango

Break Out

Accelerate customer decision making by allowing them to speak to expert, add family/friends and talk to them privately

Features

  • Add multiple participants – be it an expert or friends/family of customers
  • Allow participants to creat private break out
  • Private conversations are not recorded

Unified Voice and Text

Unified number, across voice and text, for entire business and various locations. Both inbound and outbound communications

Features

  • Unified voice and text number
  • Multi way TEXT communication
  • SMS/MMS to SMS/MMS/Email bridge
  • All sales reps, service personnel masked by Braango number

Call Tracking

Create a unique Braango number for each channel/campaign to track success and compute ROI

Features

  • Track campaign success
  • Directly access results through CRM
  • A/B testing
  • Refine campaign

Supervisor Mode

Assign supervisor per personnel or group who is copied on all the customer- personnel conversation and can interject any time. *

Features

  • Don’t let a bad engagement ruin your reputation
  • Supervisor can real-time watch and interject a conversation
  • Snoop on a customer call

Lead Assignment Modes

Multiple lead assignment modes: Lead Grabber, Round Robin, Two in the box, and more

Features

  • Round Robin: Rotataional assignment
  • Lead Grabber: Lead broadcast to all, first to respond owns the lead
  • 2 In Box: Round Robin lead bradcast to 2 reps, first to grab owns the lead

Integration

Integrate Braango with your CRM, inventory manager or ticketing system for seamless experience and real-time customer updates.

Features

  • Option to integrate with customer CRM
  • API integration and web hooks
  • Inventory integration
  • ADF XML, Zoho, Pipedrive, Base CRM and Jira

Sophisticated Lead Manager

Manage leads from the dashboard

Features

  • Communicate directly from the dashboard with your customers
  • Maintain various lead states
  • Transfer the lead to any rep or to an entire group

Activity Scheduler

Manage , Schedule and Remind with builtin calendar

Features

  • Acitivy scheduler for each representative
  • Create self-reminders with TEXT notifications
  • Create appointments for clients with TEXT notifications

Outbound Blast

Create scheduled outbound TEXT campaigns

Features

  • Create outbound campaigns with the click of a button
  • Create as many customer segments
  • Create as many future outbound campaigns per customer segmentation

Regional Connect

Allow your services to be more localized. Broadcast customer call or text only to the personnel in close proximity to the customer. *

Features

  • Connect customers with local personnel/ franchise
  • Single Braango number nationwide
  • Generate unique leads for your franchisees

Information Engine

Customers can request product information or pictures by sending product id or code through text.

Features

  • Product pictures and similar product suggestions based on AI
  • Completely hands-free
  • Download requests sent to CRM

TCPA Compliant

Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.

Features

  • Prior consent
  • Opt out option
  • Do not call list

*Patent Pending

Convenience At Your Fingertip

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Braango
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Unified customer engagement platform for inbound and outbound communications
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